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  • On Feb 4, 2022
    Brianna from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have linked my Disney tickets to my account but they aren’t showing up in my Disney tickets and passes section. I want to know how I can fix it?

    Hiya, Brianna! Welcome to planDisney. Thanks for swinging by with your question! You have just a few more sleeps before you arrive at the Happiest Place on Earth, and I bet you’re so excited. I just returned from a trip to Disneyland Resort yesterday where I celebrated Lunar New Year with my mom – we had a magical time! Lunar New Year festivities are underway through February 13, so you’ll make it just in time to enjoy the colorful, vibrant celebration. 

    Brianna, I have experienced issues as well with the Disneyland mobile app not updating with information in my Disneyland account right away. Sometimes the good old fashioned reboot method works for me. I would try logging out of the Disneyland mobile app and logging in again to see if that refreshes your information. 

    Also, in case you have multiple Disneyland accounts, be sure you’re logged in to the same account from your Disneyland mobile app that has the tickets linked to it. 

    If this doesn’t work, and you are indeed seeing your tickets in your Disneyland account when logging in from your computer, you may want to try the “Chat with Us” feature in the Disneyland mobile app to have a Guest Services team member look into it for you. You can also contact them via phone if you prefer. 

    Brianna, there are so many exciting things happening at the Disneyland Resort right now. In addition to Lunar New Year, the Valentine’s Day 2022 Foodie Guide came out on the Disney Parks Blog which will show you where to find lovely red and pink treats. You’ll also find Celebrate Soulfully art and music sprinkled throughout the Disneyland Resort, celebrating Black heritage and culture. Yesterday I was able to catch a beautiful jazz performance in the Downtown Disney District while enjoying my heart-shaped treats from Marceline's Confectionery

    Sending you a pinch of pixie dust to get your tickets to appear in the app! The magic awaits.


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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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