Mom and Dad planning vacation
  • On Feb 16, 2022
    Kevin from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I linked 5-5 day tickets on the Disney experience app. I was able to take 4 of them and select park reservations but it will not allow me to do so for the 5th person. In my family and friends list it shows that person but no chance to select it in my party

    Hello Kevin, and welcome to planDisney with a very important question!

    I am excited to see that you will be visiting the Walt Disney World Resort in just a few days, I am disappointed in Stitch who is up to his old tricks again. You have to forgive him. He gets excited when Guests are making plans to visit him.

    I am on the My Disney Experience mobile app all the time and when I run into trouble with my tickets or reservations, I log in to My Disney Experience on my laptop for a few reasons. I can see all my tickets and reservations easier. I can follow the prompts to link new reservations to my itinerary. My smartphone might be glitching if I am not running the newest operating system or the most updated version of the mobile app.

    Check to make sure that all of your tickets are linked and assigned to the proper Guests, by logging into My Disney Experience and clicking on the My Plans tab. Here you will see your My Planning Party that consists of your family and friends traveling with you. Make sure everyone is connected to you and sharing plans. Scroll down to the My Plans, Reservations, and Tickets and click the Tickets and Memory Maker tab. You can verify that everyone in your party has the proper admission ticket linked to them. If a ticket has not been assigned to a guest properly, you can reassign it. Next, tap the Daily Itinerary tab to see your Disney Park Pass Reservations. You will be able to see all of your current Disney Park Pass reservations. If all of your tickets are linked property, try again to make a Disney Park Pass reservation for the member of your party that does not have one. Scroll up towards the top of the page to the Park Reservations button and hover over it. Click on Make a Reservation and follow the prompts to make a reservation.

    If you are still having trouble making reservations, Vanellope may be causing a glitch and you will need more help than Fix-It-Felix to resolve the issue. The Cast Members on the My Disney Experience and MagicBands tech team can help you by calling (407) 939-4357. I hope this helps to resolve your issues so you can resume your last-minute to-do lists before you arrive.

    See ya real soon,
    Andrea
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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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