Hey Janet!
A warm welcome to planDisney. Thank you for visiting us with your question about linking your Walt Disney World Resort theme park tickets to your My Disney Experience account.
Janet, I’m sorry you are having trouble linking your theme park tickets to your account. I find
this page to be the simplest way of linking my theme park tickets, reservations, and other Walt Disney World Resort entitlements. I hope it works out for you!
Please be sure you are using the confirmation number found in your purchase e-mail. If you purchased your theme park tickets in person or via a discount website and were given a physical card, please follow the on-screen instructions for finding the number you need to input in the system.
Additionally, you can
link your theme park tickets via the My Disney Experience mobile app. Please open the app, click on the three lines on the bottom right of the screen, and choose “Tickets and Reservations.” Then, click “Link Tickets and Passes” or the plus sign on the top right of the page if you wish to link your theme park ticket to your account.
I hope this helps, Janet! If you have any other questions, please visit planDisney again. We are all EARS!
With a Sprinkling of Pixie Dust,
Priscila