• On Dec 15, 2019
    Ashlee from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I link the tickets we got from the grocery store? The link for the app says 18 digits and there is only 16

    Hiya, Ashlee! 

    Thanks for bringing your question to the Disney Parks Moms Panel. I’m sorry you had trouble with linking your Disneyland Resort theme park tickets into the Disneyland app. For help with tickets and other information, I recommend calling the Disneyland Resort at (714) 781-INFO or (714) 781-4636. 

    As you said, the instructions in the Disneyland app indicate to look on your tickets for an 18-digit ID number to manually enter into the app. I checked some tickets that I kept from several years ago and noted that they do indeed have 18-digit ID numbers. However, a more-recent ticket that I had from earlier this year actually has a 22-digit ID number. If your tickets happen to also have a number that is longer, hopefully, it will work instead. 

    I didn’t happen to notice any of my tickets having a 16-digit ID number. Though that is the number of digits found on a Disney Gift Card. So, just in case, I think it might be worthwhile to check the Disney Gift Card website and enter the ID number you have on your ticket to see if it just happens to be a gift card instead of a theme park ticket. 

    While you are readying for your Disneyland Resort digital experience, I also recommend downloading the free Play Disney Parks app. My family likes to answer trivia questions in Play Disney Parks while we wait for shows to begin. And the included Star Wars: Datapad is the perfect tool to help you live your own Star Wars story during your visit to Star Wars: Galaxy’s Edge.

    I hope you have a magical time at the Disneyland Resort, Ashlee!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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