Hey there, Kiera!
Welcome to planDisney and thanks for dropping by with a great
Walt Disney World Resort vacation planning question.
Oh bother... it seems as though you've run into some tech-y troubles amidst your vacation preparation. I'd be happy to help you sort out your ticket troubles and get you bouncing onward toward a
Tigger-iffic trip!
Kiera, it's tough to understand just what the issue might be without having a peek at your
My Disney Experience mobile app, but I'm happy to help you in every way I can. It sounds like you're trying to link theme park admission (either a ticket or an Annual Pass) to a member of your travel party whose
My Disney Experience profile is currently managed by you. Fortunately, if the individual is able to access their valid theme park admission via
Disney MagicMobile pass, they should be good to go for theme park entry! However, if they're now hoping to manage their own profile in My Disney Experience, I recommend reaching out to the friendly Cast Members at the Help Desk via the chat function on the Walt Disney World Resort website or dialing the
My Disney Experience, MagicBand and MagicBand+ phone line. Alternatively, you could visit a theme park ticket window, a Guest Relations location, or the Disney Ticket Center at Disney Springs for in-person assistance.
Once a theme park ticket has already been used to enter a theme park, it can no longer be
transferred to another Guest, Kiera. However, before a ticket's first use, you should be able to transfer it to another eligible individual. Therefore, my guess is that this issue can resolved with assistance from a helpful Cast Member who can
think, think, think this through with you!
Kiera, I hope this information is useful to you and helps to get you on your way to a grand adventure at The Most Magical Place on Earth. I wish you a journey filled with lots of laughter and happy memories amongst beloved friends and/or family members! If you have any additional questions along the way, you can always find us here at
planDisney. We're here to help you make the most of your time at The Most Magical Place on Earth.
Ta-ta for now!
Lauren