Toy Story Land Woody Entrance; Hollywood Studios
  • On Jan 27, 2024
    Jared Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Link to add pass to wallet isn’t available

    Welcome to planDisney, Jared. Thanks for bringing your question to us!

    Oh, technology. I love you when you're lovable and cooperating, and I become as grumpy as Carl from Up when you're not! And while Disney's technology really is state-of-the-art, it does sometimes have glitches. But with a little pixie dust, workarounds, and patience (that last part is hard for me when technology isn't very lovable), "it'll turn out all right in the end, you'll see." And yes, that quote from Mrs. Potts from Beauty and Beast always puts me at ease.

    If you have set up your Disney MagicMobile Service Pass and it won't allow you to add it to your wallet, there are a few suggestions I can make that others have found success with. Firstly, restart your phone and ensure your operating system is the most up-to-date. Secondly, make sure that your My Disney Experience mobile app is up-to-date as well. Also, sometimes changing the pass style and then trying to add it to your wallet helps. This little "reset" can help the process along. And finally, if these steps do not work, you can reach out to a friendly Cast Member by calling the My Disney Experience, MagicBand and MagicBand+ line and they'd be happy to help!

    If you have an iPhone, once your pass is all set up, you can enable Express Mode so that you don't even need to open up your phone to scan into the parks. Instead, you'll just tap your device and, as long as you have valid theme park admission, you should be all set to go! To enable this feature, simply select the pass in your wallet, select the i icon, scroll down, and toggle on Express Mode. This is also where you'll see any affiliations related to your account (if applicable). For example, this is where my Disney Vacation Club and Annual Passholder affiliations show up! 

    Jared, I hope that technology starts to cooperate! If you have any other questions, you can reach out to me directly.

    Perhaps there's something there that wasn't there before,
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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