Chewbaca
  • On May 9, 2021
    Jonah Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I got my lightsaber on May 7th and it’s been working well up until right now! It lights up and everything but the sound isn’t coming out!! From putting in a Kyber crystal to turning it on, no sound is produced! Can anyone please help me!

    Bright Suns, Jonah! Welcome to planDisney.

    I'm glad to hear you were able to visit Star Wars: Galaxy's Edge, and that you went home with a lightsaber. I visited Savi's Workshop and experienced the Force flowing as I built and activated a lightsaber, and it was unforgettable!

    I'm sorry to hear your lightsaber is in need of some Jedi assistance so soon after building it. In order to ensure it's back in working condition in case the Resistance calls, you'll need to connect with Merchandise Guest Services. They can be reached by calling (877) 560-6477. When you call, have your receipt handy if you still have it - as much information as you can provide will help them locate the parts needed to get your saber back in working order.

    Here's hoping your lightsaber is back to making those iconic, humming "whoosh" sounds soon! 

    May the Force be with you,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.