Girl in giftshop with Mickey Mouse plushy
  • On May 3, 2021
    Troy from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a letter that is giving me complimentary nights and I was not able to use it during COVID. Who do I call and discuss this with. 714-781-7290 just rings busy.

    Hi Troy,

    Welcome to planDisney! 

    Wow! How exciting to have that letter! It is definitely time for you to speak with someone. There are several numbers you could use to contact a Cast Member to speak by phone. I suggest that you speak with someone in Hotel Reservations. Just double-check to make sure the letter confirms a Disneyland Resort Hotel. If it does not, you would need to speak with the resort hotel staff of the property mentioned in the letter. One additional point to note is that, at this time, only California Residents may visit the parks. 

    If your planned visit is in the distant future and you qualify to purchase park tickets, I advise you to purchase them prior to your visit. As you consider your plans, I also suggest that you check the theme park reservation availability calendar to make sure there is park reservation availability on the dates you plan to visit. Once you have checked park availability, purchase those tickets. 

    I also suggest making advanced dining reservations. These are a must-do. Don't forget to also keep an eye on the Downtown Disney District updates to make sure you know what will be open there at the time of your visit. And be sure to check the Dining: Know Before You Go information to keep up with policies and procedures related to dining. Know also that you can use Mobile Dine Walk-up Availability to try to add your party to a walk-up list if you are unable to secure advanced dining reservations.

    Troy, this is such an exciting time. Keep track of those plans carefully. I always create a chart to track everything, including flight information. And, as it gets closer to your visit, start packing. Even if you will not need those autograph books just yet, this packing list might be helpful. I hope you are smiling as much as I am. You are about to visit the Happiest Place on Earth!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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