Victoria Alberts
  • On Sep 13, 2021
    Cheryl from RI Asked

    Less than 60 days till Disney, I was filling out online check in and when I came to room request I clicked the arrow but nothing came down to write my request in. Am I doing something wrong?

    Hi Cheryl,

    Hooray for having such a great countdown to your Walt Disney World Resort vacation!

    First, let me say kudos for doing Online Check-in. We love Online Check-in because we can then sign up for text message alerts and when I get the alert that our room is ready, we can go straight to the room! What you describe has happened to me before. In that case, there may not be any preference options to select during the Online Check-in process. I then have contacted a Cast Member by phone to ask them to make a note of our room and/or building requests on the reservation.

    When you arrive and do get that notification that your room is ready, remember to double-check the room assigned. If they have not assigned a room that matches your preferences, call the number in the text message. They may be able to change your assigned room. If they can, you may have to wait a little longer for your room to be ready. At our favorite resorts, we prefer first floor rooms, so we always try to make that request.

    Since you are at that 60-day mark, I trust you made some advanced dining reservations. If not, I strongly suggest that you do. Although I have used the Mobile Dine Walk-up Availability feature in the My Disney Experience Mobile App, I prefer having those reservations already in place since Mobile Dine Walk-up Availability can be quite limited in my experience. 

    Cheryl, my family also loves creating a little extra magic. Take a look at the Enchanting Extras Collection. There may be a special experience that your family would enjoy. I trust that your superhero planning skills have inspired your family to pack the matching gear and get ready for your next Incredible Disney Day!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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