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  • On Feb 11, 2022
    Suzanne from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Before I left The Fantasy 2 weeks ago, I purchased a placeholder. I haven’t received any confirmation for this purchase, however. I see where the charge was made to my bank account, but that’s all the info I have.

    Ahoy there, Suzanne and welcome to planDisney - and back ashore! 

    I hope you and your crew had an incredible time on your recent Disney Cruise Line vacation on the Disney Fantasy - I'm sure it was magical! I bet you can still see the lights of La Piazza and The Tube, and almost taste those Black Truffle Pasta Purseittes from Animator's Palate and the Sea Bass with Risotto from Enchanted Garden

    One of the best ways to fend-off the sadness that can come with debarkation day is booking a placeholder, and I'm glad you took the opportunity to do so! There's nothing better than knowing you'll be able to say "See Ya Real Soon" to the fleet! Did you take advantage of the ability to book your placeholder through the Disney Cruise Line Navigator app? What a nifty upgrade, right? 

    If you're seeing the charge on your credit card, but have no other confirmation, my first piece of advice would be to check your email on the date you placed the reservation. Sometimes, when we've booked placeholders on the first day of our cruise, we forget which day it was and have to dive through our emails! Another good way to do this is to search for the term "Onboard Booking" in your email provider's search bar!

    Should your treasure elude you even after those tips, I'd suggest placing a call to a crew member - in my experience in situations like this, they're always equipped to guide you safely into port through the rough waters you're currently experiencing! But even before that, be sure to keep a weather eye out for which of the available itineraries you'll eventually embark on!

    I sure can't wait for you to be welcomed back aboard the Disney Cruise Line fleet, Suzanne! If you come up with any other questions as you begin planning for your next vacation, please drop me a line here at planDisney! Thank you for your question, and we'll see you real soon! 

    Until then, may your anchor be tight, and your compass true! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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