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Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Nov 4, 2024
    Gary Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Since I left my DisneyWorld app has logged me out and won’t let me or my girlfriend (on a different device) log into the app. It just says ‘Hello Guest’. It’s up to date, but currently can’t log in to get our PhotoPass photos in order to save them.

    Hi Gary!

    Thanks for stopping by planDisney!  I hope you enjoyed a wonderful visit to Walt Disney World Resort!

    Gary, sometimes our mischievous friend, Stitch, likes to mess with things, and I’m sorry to hear that you’re having difficulty accessing your Disney PhotoPass pictures and My Disney Experience account.  Unfortunately, I’ve heard from some of my UK friends that the My Disney Experience Mobile App may not always work smoothly once you have returned home as it is primarily intended for use in the U.S.  If you haven't tried already, I'd recommend visiting the Disney PhotoPass page from a web browser when logged into your account.  This will hopefully allow you to access your photos and will also give more information on whether the issue is with your account or simply with the app.

    If you are unable to access your photos through the website as well, I’d suggest calling a Cast Member for assistance.  I’ve found them to be super helpful when I’ve run into technical glitches of my own.  They will hopefully be able to identify the source of the problem and help you access those magical memories waiting in your PhotoPass gallery!

    Gary, I hope this information is helpful and that you can once again access your account and photos soon.  If you have any other questions, please stop by to see us again here at planDisney!

    Cheers,
    Kristi

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Meet the Panelist: Kristi, Maryland

Hi! I'm Kristi and I've been making magical memories at the Walt Disney World Resort since my first visit in 1989. While I cherished my childhood visits, my favorite memories have come sharing all of the excitement and wonder of a Disney Parks vacation with my husband and three boys. Whether you're planning a runDisney racecation, a trip with little ones, a land and sea adventure, or anything in between, I'm ready to help you make some bibbidi-bobbidi-beautiful plans for your next Disney Parks vacation! Learn More About Kristi

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