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  • On Apr 26, 2018
    Katja from Noord Holland Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! We are leaving on our holiday to Florida tomorrow (from Holland) and we haven’t received our documents for Disney. Is it possible to get new cards from somewhere when we get to Disney? Thanks!

    Hi Katja! Welcome back to the Disney Parks Moms Panel!

    Are you thrilled to be leaving tomorrow for your vacation? I bet you are full of excitement! In just a few days, you will be visiting "The Most Magical Place on Earth." Yay!

    If you have purchased a vacation package and are staying at a Disney Resort hotel, but have not received your MagicBands for your visit, you can get them from the Cast Member when you check-in for your reservation. If you have tickets linked to your My Disney Experience account, but are not staying at a Disney Resort hotel, you can visit Guest Relations when you arrive at the theme parks or Disney Springs and explain your situation. They should be able to see your tickets linked to your My Disney Experience account and issue you new cards.

    Should you need further assistance, I encourage you to contact Disney directly at (407) 939-5277 when you arrive in Florida, and a Cast Member can get your information and assist you with the remaining details of your stay.

    Enjoy your holiday, Katja! Please visit us again with any other questions you may have.

    Tabitha
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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
 Learn More About Tabitha

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