Couple enjoying pretzel at Disney's Animal Kingdom Theme Park
  • On Jul 28, 2023
    Kenneth from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Last year my wife and I bought Pixie passes in June, but we did not use them the first time until August. My understanding is that they dont become active until first use, yet when I checked my pass yesterday it said it expired on 06/29/2023. Help!

    Hey there, hi there, Kenneth! You're as welcome as can be here at planDisney and I'm so glad you're here with your question. 

    Don't you just love being a Walt Disney World Annual Passholder, Kenneth?! I know I do! Being able to just make Theme Park Reservations and head to my happy place on a whim truly brings joy, magic and a sense of adventure to my everyday life. But with multiple Annual Pass options for Florida residents, renewal windows and expiration dates, sometimes, being a member of the Passholder family can feel as confusing as it is magical. That's exactly what we at planDisney are here for, Kenneth, and I'm more than happy to help!

    When you purchase a new Annual Pass, you have one year to activate your Pass, and your Pass then expires one year from its activation and first use at a theme park. However, if your Disney Pixie Dust Pass was a renewal, regardless of when it was activated and used for the first time, the original Pass expiration date remains. So, if your latest Pixie Dust Pass was a renewal, and your Pass anniversary date has been June 29th, the date listed on your My Disney Experience account may be correct. However, if this was a new Annual Pass purchase that was not activated and used until August 2022, it seems that it should not expire until August 2023, and I recommend calling a Cast Member on the Annual Passholder line to discuss your specific situation. 

    The sooner you can call, the better, Kenneth. If you were wanting to renew your Annual Pass, you have up to 30 days after the expiration date to renew and receive the discounted renewal price. So, I recommend calling and speaking with a Cast Member as soon as possible to check the proper expiration date and renew for another year of magic!

    I hope this helps, Kenneth, and I hope you have another year of magical memories and Passholder pixie dust! Please feel free to stop by any time with any questions you may have. 

    You've got a friend in me,

    Mandy
thumbnail image for Mandy

Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.