Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Sep 17, 2023
    Mikaela from CO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! Last year my husband and I purchased an ornament from the Christmas shop in Magic Kingdom. We came home and found out it was broken. Is there anyway that I can get this replaced and shipped to me?

    Welcome to planDisney, Mikaela! Thanks so much for coming to us with your question today.

    I'm sorry to hear that you found your Christmas ornament from Ye Olde Christmas Shoppe recently broken! My cat, Juno, broke one of my beloved Christmas ornaments from Walt Disney World Resort last year, so I understand how you're feeling right now. If you want to replace your ornament, the first stop is going to be shopDisney. They have a big selection of ornaments, and the one you're looking for just might be there. If you don't see your ornament on shopDisney, then you can get in contact with the Disney Parks Merchandise Department. They can be reached over the phone at (407) 363-6200 or you can e-mail them at wdw.mail.order@disneyworld.com. Make sure that you have as much detailed information as possible about the ornament you're looking to replace. If you have a picture or maybe a receipt with an item number, that would be ideal! Hopefully, a friendly Disney Cast Member will know exactly the ornament you're looking for and be able to send it to you in time for Christmas this year. 

    Have a magical day, Mikaela!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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