Hi Dana,
Welcome to planDisney! I hope you had a wonderful trip to Disney World, I’m sure you came home with unforgettable memories! Some of my favorite Disney World memories captured by PhotoPass are from Enchanted Tales with Belle. We love joining in the storytelling – whether it's a small role like the ottoman, marching proudly as a knight, or hopping along as Chip! My absolute favourite was when one of my daughters was chosen to be the Beast. Watching her twirl with Belle in front of the fireplace is a memory I’ll keep forever.
One of the great things about this experience is that a dedicated Disney PhotoPass Photographer is on hand throughout the show. Whether you’re participating or just taking it all in, those magical moments are beautifully captured. As Guests exit, they’re given a special bookmark keepsake with a PhotoPass ID code. That code can be linked in the My Disney Experience app by navigating to the PhotoPass section and tapping “Link Photos” in the top-right corner.
If the bookmark has gone missing (it happens!), no worries - you can still try to recover your photos. Just visit the Disney PhotoPass Help Form through the Help Center. Under "Category," select Disney PhotoPass, and then Missing Photos as the subcategory. You’ll be asked to provide the date, approximate time, and location (be sure to mention Enchanted Tales with Belle). Choose “Character” as the type of photo, and it will allow you to enter “Belle.” There’s also space to describe who was in the photo and what they were wearing, which helps the team locate the right images.
I’ve had a few PhotoPass photos go missing over the years, and in every case, the Cast Members were able to track them down - they make magic happen!
Dana, I hope this helps you recover those special moments from your visit. Fingers crossed for a little extra pixie dust!
See ya real soon,
Candace