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  • On Dec 30, 2016
    Alice from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Last visit in May 2014. Our profile shows that the last memory maker that we purchased is "active". Will we be able to download new photos with this old package or do we need to purchase a new memory maker package before arrival this May?

    Hi Alice!

    Welcome back to the Disney Parks Moms Panel! This is a great question. You will need to purchase a new Memory Maker package since your last visit was in May of 2014. Once you activate a Memory Maker account, it is active for 30 days. Your Memory Maker photos are available for download for 45 days from the date the photo was taken unless you purchased a Photo Expiration Extension. Please review the Disney PhotoPass Expiration Policy for more information. The good news is that you still have time to purchase Memory Maker at the advanced purchase price prior to your upcoming trip!

    We have used Memory Maker on several occasions. I love that we can travel with family members who have different reservations but can use the same Memory Maker and link all of our photos to that single Memory Maker account! I do have one additional tip. If you ever cannot find a PhotoPass photo linked to your Memory Maker, you may stop by a PhotoPass station in the Parks or you may call the Disney PhotoPass Guest Support Team at 407-560-4300 and a Cast Member will be happy to help you locate and link the photos to your Memory Maker account.

    Finally, I noticed that prior to your last visit, you inquired about Jedi Training. I do hope you were able to experience it. If not, I encourage you to try again. The new experience Jedi Training: Trials of the Temple, is amazing!

    Happy Planning!









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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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