Father and Child on Seven Dwarfs Mine Train
  • On May 21, 2023
    Nathan from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On my last trip it seemed that once I purchased Genie+ it allowed me to have access to more attraction options through the DAS portion of my experience app? I purchased genie and then the mine carts became available through DAS where it wasn’t before

    Hi, Nathan!  Welcome back to planDisney!

    As the mom of a child with special needs, I have a lot of experience using Disability Access Service (DAS) during visits to the Walt Disney World theme parks, so it would be my pleasure to help you with this question.  Guests who are registered for the DAS program are certainly welcome to also purchase the Disney Genie+ service.  While you may use both services during your theme park visit, DAS and Disney Genie+ operate separately and one service does not affect the other.

    DAS is intended for Guests who, due to a disability, are not able to wait in a traditional queue environment.  Using their My Disney Experience mobile app, Guests who are registered for DAS can choose any attraction in the park that is currently open and operating.  The Guest will be given a ride return time for that attraction based on the attraction's current standby wait time.  Whether or not you purchase Disney Genie+ service will not affect the list of attractions from which you may book a DAS return time.

    When you purchase Disney Genie+, you are eligible to make your first Lightning Lane selection at 7:00 a.m.  However, DAS ride return times cannot be booked until you arrive at the theme park during normal operating hours.  Perhaps on your last trip, you did not see attraction availability through DAS because it was too early in the morning.  Also, if an attraction becomes temporarily unavailable at any point during the day, Guests using DAS will not be able to book a return time for that ride until it reopens.  When the attraction reopens, you'll see it return to the list of available attractions for DAS.  This also may have been the cause of what you experienced on your last trip.  Then again, maybe it was just Stitch causing a glitch in the My Disney Experience system.  

    Nathan, I hope this information is helpful, and if you have any additional questions, please don't hesitate to ask.  Have a magical day!


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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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