Guardians of the Galaxy at Night
  • On Feb 2, 2023
    Neena from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Last time I was at WDW my friend’s pass wasn’t working as well as mine, when they fixed it they took our pictures but we think they put the wrong face to the account. What do we do when we come back?

    Hi there, Neena - welcome back to planDisney!

    I'm so glad that you came back to our neck of the woods to ask us another question. We love to help Guests just like you get the most out of your Walt Disney World Resort Vacations!

    I'm sorry to hear that you've had trouble in the past with your Annual Passes - it's never fun when there's a hiccup in being able to access the Theme Parks! If you are concerned about anything with your Annual Pass, I have two recommendations.

    First, you may want to call and speak to a Cast Member at V.I.PASSHOLDER Support to see if they have any recommendations or can investigate prior to your next trip to the Walt Disney World Resort. Second, be sure to bring any documentation with you on your next trip, including photo identification with your name that matches your Annual Pass. Then, stop by a Guest Relations location at one of the four Theme Parks or at Disney Springs to get some assistance from a Cast Member. They should be able to get you back to the magic in no time!

    I hope this information is helpful, Neena. Can I make another suggestion for the next time you visit? If you haven't experienced the brand-new Guardians of the Galaxy: Cosmic Rewind rollercoaster at EPCOT, I highly recommend it - it's a blast!

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

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