Hi, Herbert! Thanks for bringing your question to planDisney!
I'm so happy to hEAR that you're getting ready to return to
Walt Disney World Resort! During the
phased reopening process, things might look a bit different from what we're used to, but the magic will still be there. To visit the theme parks at this time, you will need to have valid
theme park admission linked to your
My Disney Experience account, along with
Disney Park Pass reservations.
I'm sorry that you're having difficulty making your theme park plans for your upcoming visit. Since I'm not sure exactly what type of complimentary tickets you have, I would recommend calling the
Help Center phone number for existing tickets. I'm sure that a Cast Member will be able to take a look at the tickets that you have linked to your My Disney Experience account and get everything sorted out for you faster than you can say, "Bibbidi Bobbidi Boo!"
In the meantime, if we can help you with any other aspect of your vacation planning, please visit us again. Have a magical day!
Samantha