• On May 19, 2021
    Yanett from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Last night a thunder hit our house and the silhouette frames we have fell and broke. Is there any way to replace them? Thanks!

    Hello Yanett and welcome to planDisney.

    Oh my goodness Yanett, what a terribly frightening experience a thunderstorm hitting your home must have been for your dear family!  I'm so sorry to hear this has happened to you and as a consequence has left one of your beloved Disney souvenirs sadly broken.  I know I'd be upset if I lost my own family silhouette portrait too.

    I have some great news for you Yanett!  When you next return to Walt Disney World Resort you will be able to create another unique memory with your family by stopping by Silhouette Portraits Cart within the Marketplace area of Disney Springs.  Also, with a little faith, trust, and pixie dust you might just be able to find another Silhouette Portrait Cart located within the enchantment of the Magic Kingdom Park.

    I understand it may not possible to replace your original silhouette frame, but as an alternative, I thought you may wish to take a peek at all the beautiful homeware offerings currently available on shopDisney.  I particularly love all the many different styles of photo frames that are on offer at the moment.  In fact, you could perhaps choose a nice new Disney frame to display a treasured family photo from a past vacation to Walt Disney World Resort! Yanett, I understand this isn't the same as your lost silhouette portrait, but it could be a picture-perfect alternative for you.

    I hope I've been able to provide a little insight for you today Yanett.  If you should have any further questions about vacationing within the magic of Walt Disney World Resort, then please do pop back to planDisney to ask me another question.  I'm always happy to help!

    Have a great Disney day ~ Jane

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Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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