couple checking in Disney's Animal Kingdom
  • On Oct 13, 2023
    Juan from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    For the last few Disney hotel reservations, I’ve not been able to do online check in. It states that something went wrong with the credit card and to try a different one. I have tried multiple and called the card company and they say it is not them. Help?

    Hi there, Juan!

    Welcome to planDisney and thanks for stopping by with your excellent Walt Disney World Resort vacation planning question. Oh boy! It looks like you'll be arriving at The Most Magical Place on Earth tomorrow. Your vacation countdown is nearly over! Juan, before you embark on your exciting journey to the Walt Disney World Resort, let's discuss how to troubleshoot issues with Online Check-In service using the My Disney Experience mobile app.

    I understand that you're hoping to take advantage of Direct-to-Room service when you arrive at your Disney Resort hotel to skip a visit to the Front Desk. Juan, occasionally, this service may not be available when Guests attempt to check in online within 24 hours of their scheduled Resort hotel arrival. I chatted with a friendly Cast Member about this and was informed that using a different device may solve the issue. If the issue still persists, you could call the My Disney Experience, MagicBand and MagicBand+ phone line to see if the Cast Members there could help you complete your online check-in. Juan, if this is also unsuccessful, you'll have to check in at the Front Desk once you arrive at your Resort hotel.

    Juan, there are several distinct advantages to stopping by the Front Desk to check in for a Disney Resort hotel stay. First, you'll have the opportunity to enter the resort through its main entrance, where you'll immediately be transported by the impressive theming and storytelling! Your vacation begins the moment you set foot in your Disney Resort hotel. When Guests head straight to their Resort hotel rooms, they often miss out on the details in the lobby and common areas. This way, you'll also have the opportunity to scope out the dining, transportation, and merchandise offerings at your Resort hotel. Plus, you'll be able to snap a photo of the Resort Recreation Schedule! My family particularly enjoys Mickey Tie-Dye projects, campfire activities, and Movies Under the Stars.

    I hope you've found this information useful as you pack up and head to The Most Magical Place on Earth, Juan. I'd like to wish you an enchanting and comfortable stay at your Disney Resort hotel! If you have any additional questions before or during your stay, feel free to revisit planDisney anytime. We're all ears!

    See ya real soon,

    Lauren
thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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