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  • On Jun 10, 2022
    Patricia from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The last day of our cruise I purchased 1 photo to download. I tried to download it a few days after the cruise and was unable to do so. I tried again ( now back in PP) and can’t connect to the DCL network to try again. How can I do this?

    Hello and welcome to planDisney, Patricia, we thank you for consulting us today.

    Patricia, I appreciate your great patience, and I hope that you enjoyed your Disney Cruise Line sailing. I am sorry to hear that you are experiencing difficulty downloading your purchased photo memory. Let's see if together we can resolve this matter to your satisfaction from my personal similar past experience with difficulty accessing my purchased photos.

    If I may ask you to kindly sign in to your Disney Cruise Line account and then on the Home Page on the far right, hover your cursor over the Already Booked tab to select My Profile to enter your Castaway Club ID number. If you need your Castaway Club ID number it will be under Membership & Passes. From the point of selecting My Profile please then select Link Photos where you should be able to see and access your purchased photo from your digital account. Patricia, if you try this to no avail, I apologize and recommend that you contact Disney Cruise Line by telephone or email at your earliest possible convenience.

    As phone line wait times may be lengthy with the bookings for the newest ship in the Disney Cruise Line fleet, the Disney Wish, I recommend contacting the support line either early morning, or later in the evening. The hours of operation are currently, Monday through Friday, 8:00 AM to 10:00 PM Eastern Time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern Time. I wish you all the best in accessing your precious photo memory, Patricia, I fully understand how much this means to you.

    Tips:
    Keep your eye on the periodic Disney Cruise Line special offers toward a future sailing, perhaps even combine a stay at Walt Disney World Resort with a Disney Cruise Line voyage with the ever-popular Disney Vacations by Land and Sea!

    Patricia, it was my great honour assisting you today, good luck with your Disney Cruise Line photo, I look forward to being of any further help again soon, thank you so much!

    Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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