Hiya, Charlotte! Welcome to planDisney!
Technology! When it works, we don’t really think about it. But when it doesn’t work as intended, it can certainly be befuddling! I can certainly relate to that. Let’s see if we can get to the bottom of this for you, Charlotte.
The first thing I would suggest is checking your spam or junk folder to make sure your emails aren’t being inadvertently directed there. In my personal experience, I’ve had to add certain domains as “safe” in my email account to ensure emails I’m expecting get delivered to my regular inbox. Depending on which email service you use, settings and functionality will differ.
Failing that, I would suggest
contacting Walt Disney World Resort directly. A friendly Cast Member may be able to help shed some light on this issue for you!
I hope this has been helpful, Charlotte! And I hope that you have a wonderful time when you do visit
The Most Magical Place on Earth. If you have any other questions as you continue the planning process, please don’t hesitate to come back and see us here at
planDisney. We’re always happy to help!
See you real soon!
Olivier