• On May 10, 2018
    Sabina from Rio de Janeiro Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi There. Do you know how long time the website should process my reservation package? I've made a reservation on last Tuesday and until now I could not find it on the app to proceed with my fastpass booking. Thanks a lot for the support.

    Hello Sabina!

    Welcome to the Disney Parks Moms Panel!

    Nothing makes me happier than assisting a fellow Brazilian plan a magical vacation to the place where dreams come true!

    I find it very convenient to book my Walt Disney World Resort vacations directly online, however, I have already had trouble finalizing purchases simply because I forgot to notify my bank that I would be using my credit card for an international online purchase. It is very common in Brazil for banks to identify your attempt at purchasing something online in American dollars as Internet fraud.

    If you still haven’t received a confirmation number for your package by e-mail or if your still can’t see your package linked to your Disney account, I suggest verifying with your bank if the purchase actually went through. I helped my aunt buy tickets online and she received an e-mail from Disney informing that her purchase was being processed. After 24 hours without the final confirmation she called her bank and found out that as a safety measure they had denied the purchase because it was made online through an international website. After confirming that she was really trying to buy the tickets the bank authorized the use of the credit card for online shopping.

    In addition, I highly recommend calling Walt Disney World in Brazil at (11) 4700-2835 for assistance with your reservation. Please have your Disney account information ready when you call. You may also call +1 (407) 939-1936 in the United States, and select option 3 for assistance in Portuguese.

    Sabina, did you know that the Disney Parks Moms Panel is also available in Portuguese? Please stop by next time! We will be delighted to assist you in our own language.

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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