Mom and daughter on Expedition Everest; Animal Kingdom
  • On Jan 20, 2014
    Adam from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I know that the Guest Assistance Card was replaced last year but I had used it previously for my severe Visual impairment and it was helpful to get seating close to an attraction so that i could see. is there anything to help me in this situation now?

    Hey Adam!

    Welcome back to the Disney Parks Mom Panel!

    Walt Disney World's commitment to guest with disabilities has not wavered through the transition to the new Disability Access Service Card. They still offer several services to help guests with visual impairments enjoy a magical time. The first is Audio Descriptions. Through a handheld device, narration is provided which details the action and settings of the attraction or show you are enjoying. Walt Disney World provides a list of attractions and entertainment options which you can experience with Audio Descriptions on their website. The devices are available at Guest Services with a $25 deposit which will be refunded to you when you return the device.  

    The second service provided to visually impaired guests is Braille Guidebooks. These guidebooks are available in all four theme parks and feature descriptions of attractions, restaurants and stores. These are also available at Guest Services. However, there is a limited number of copies and are available on a first-come, first-served basis. They also require a $25 deposit.

    For detailed information regarding the new Disability Access Service Card program please check out this white paper which details other options available to guest with disabilities.

    I hope this helps. If you have any more questions please come back and see us.

    Have a pixie-dusted day!

    Sue N., IN
thumbnail image for Sue

Meet the Panelist: Sue, Indiana

Just call me "Super Team Mom." I am a banker by day and a Disney fanatic and Team Mom extraordinaire by night. I can leap volleyball players in a single bound all while planning dinner for 25 people, coordinating fundraisers and booking travel arrangements. I was born and raised in Maine and am currently living in Indiana. I can't wait to help you plan for magical sports vacations at the ESPN Wide World of Sports Complex. Learn More About Sue

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.