Welcome to planDisney, Susan!
I hope you’re ready to experience all the magic of
Walt Disney World Resort. Between flying on the back of an Ikran (mountain banshee) on
Avatar Flight of Passage and tasting all the Mickey-shaped snacks, you’re going to have the best vacation ever!
Susan, I contacted a friendly Cast Member at
Existing Tickets to find out how you would be able to see if the
Disney Genie+ service has been added to your tickets and was informed the best way to do so is to call the Internet Help Desk so they can look into your account. You can reach them at (407) 939-7765. Cast Members are available from 7:00 AM until 11:00 PM, Eastern Time, seven days a week.
We can’t wait to welcome you to the magic, Susan. Have an enchanting time.
Aena