Hi Jasmine! Welcome to planDisney.
Oh Boy! You guys are just days away from your magical arrival to join
The World's Most Magical Celebration at
Walt Disney World Resort. We have much to cover to ensure your vacation goes off without a hitch, so let's get to work.
Disability Access Service (DAS) is reserved for those individuals who have difficulty tolerating wait times in traditional queue lines. Guests with mobility issues do not qualify for this service. But do not despair, you will find both
Wheelchair and
Electronic Conveyance Vehicle (ECV) rentals available at all parks near the gate entry. Due to your mother's mobility issues, I do highly recommend you utilize this extra cost or consider renting from the official Disney Featured Provider, Scooterbug if staying on property. With Scooterbug, you will be able to keep your ECV throughout your vacation both at the hotel and in the theme parks. Bell Services will even accept and return your scooter without your physical presence. I have personally used this service for my father and was completely satisfied.
I am linking you to the
Services for Guests with Mobility Disabilities page to review all the inclusive options for ride experiences for guests with wheelchairs and scooters. This way you can review which attractions your mother may remain in her wheelchair or ECV or will have to transfer. Also note, that in most attraction queue lines, your mother can remain in her mobility device or will be issued a return time comparable to the current wait time.
Now,
Rider Switch is fantastic for those vacationing families with those Mouseketeers too little to ride select attractions or like me, too scared to attempt some thrill rides. At available rides, please check in your entire party with a Cast Member. Party one will wait in the traditional queue, while Party two will be issued a pass at a designated waiting area. Once your Party one has completed the attraction, meet back up, Party two will be validated and allowed to "skip" the queue with one other member of party one. Scroll down the link I provided for a complete list of attractions that offer Rider Switch.
Whew, that was so much to cover. Take a few deep breaths, read over all the information provided, and remember, Cast Members are always around to help on your visit. Also, make sure to take advantage of the
Baby Care Centers for your two-year-old. And finally, you can always contact Disability Services at (407) 560-2547 for more information.
Keeping it Magical,
Cindy