Girl at Disneyworld
  • On Jul 16, 2022
    Lisa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I know there is currently an issue with adding stickers and frames to photos in our memory maker. Should we extend our photos until hopefully they get them fixed? I called help desk and it is over a 2 hour wait. I am on hold now.

    Hi Lisa,

    Welcome to planDisney and thank you for your question! 

    I know that the stickers and frames are a fan favorite of guests using Disney Photopass! When it comes to the Photo Extension option, I suggest doing what’s best for you and your party. Just ensure to download all your pictures ahead of any expiration dates (without or with the extension) so you are able to keep those memories! Hopefully you are able to connect with the Disney PhotoPass desk, but if not, one tip I love to use is calling earlier in the morning if possible.

    Whether you decide to extend or not, remember that there are other features you can use in the My Disney Experience mobile app like filters and cropping the picture to the perfect size. You can also purchase Personalized Products of your favorite pictures! I know some of those products also feature special designs based on the product type, so that could be something you explore as well. 

    I hope this “Bit By Bryanna” is helpful as you explore all the memories you made on your recent vacation. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Related Video

  • thumbnail image for Guardians of the Galaxy: Cosmic Rewind Review | planDisney Podcast - Episode 4

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.