Caribbean Beach Pool
  • On Jun 10, 2021
    Diane from MD Asked

    The kids all wanted to stay in one room. I was able to change the one reservation and add the two people to the other room but couldn't delete the two from the original reservation. Keeps telling me to update guests but it is the same people.

    Hi Diane,

    Welcome to planDisney! I am delighted to see that you have an upcoming visit to the Walt Disney World Resort planned! And it sounds like you are already using My Disney Experience to monitor and make changes to your plans.

    Although I cannot see the details of your reservation, my guess would be that you may be having a problem because at least one adult 18 years old or over needs to be on the room reservation. If you do have an adult on the room reservation and are still have problems modifying, I suggest you contact a Cast Member by phone. They can actually see the details of your reservation and assist you with making modifications.

    Looking at your arrival date, I hope you have mapped out your advanced dining reservations. Currently, dining reservations can be made 60-days prior to your arrival date. If you have not made them already, I strongly suggest that you do. Check out the updates on dining experiences to see which dining locations are open and to stay tuned when additional restaurant openings are announced.

    Also, I hope you made Disney Park Pass system reservations. To enter a theme park, all Guests currently need park pass reservations. Check the theme park reservation availability calendar before canceling any park pass reservations and trying to make new ones.

    Diane, I trust you will get that resort hotel reservation modified. Strategize your park time - my family likes to hit the parks in the morning, take a break in the afternoon, and return to the parks in the evening. We always check out shopDisney before we go to see if there are any new shirts we want to purchase for the trip. So find  the right gear for your crew. We cannot wait to welcome you to your next Disney visit!

    Magic and memories.
    Donyell



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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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