Welcome to planDisney, Daniel! We are glad you brought your question to us. How fun that your child will be going on a school trip to The Most Magical Place on Earth! I'll be happy to provide some information about
Disney Genie+ service.
With Disney Genie+ service, Guests can book
Lightning Lane access to over 40 rides and attractions, one at a time. Tickets purchased through Disney Imagination Campus do not include Disney Genie+ service. Disney Genie+ service can be purchased on the date of a theme park visit via the
My Disney Experience mobile app. Lightning Lane reservations are also booked via the app, beginning at 7:00 am on the date of the visit.
You don't mention the ages of the students participating in the school trip. I am guessing perhaps the tour leader stated that Disney Genie+ and Lightning Lanes won't work with the school trip tickets because there are age restrictions associated with
My Disney Experience accounts. Guests must be 18 years of age or older to purchase Disney Genie+ service or Individual Lightning Lane attractions in the My Disney Experience mobile app. Guests under the age of 18 must be connected to an adult's My Disney Experience account to purchase Disney Genie+ service. A Guest must be at least 16 in order to make Lightning Lane reservations when Disney Genie+ service has been linked to their profile. Depending on the logistics of the trip and how My Disney Experience has been set up for the participants, group leaders may purchase Disney Genie+ service for the students whose reservations they manage. The tour leader can find information about how to purchase Disney Genie+ on the Disney Imagination Campus website.
Daniel, if you have any additional questions, please feel free to stop by planDisney again anytime. We are always happy to help.
Anne Marie