Hi there, Beatriz, and thanks for bringing your question to
planDisney!
I’m so sorry to hear that you had trouble renewing your
Magic Key Pass last week. Currently, Magic Key passes are eligible for renewal up to 30 days before their expiration date, and unfortunately, can’t be renewed after their expiration date. So, if your Magic Key expired last week, then you won’t be able to see
the option to renew online. Since it sounds like you had some technical difficulties with your renewal, I recommend calling the Magic Key call center at (714) 781-7277 to chat with a Cast Member.
If they’re still unable to help you, you may choose to purchase a new Magic Key if and when sales of new passes become available. Stay tuned to the
Disney Parks Blog and
@disneylandmagickey on Instagram for any breaking Magic Key news and announcements. In addition, I recommend keeping an eye on the
Offers & Discounts page for any special theme park ticket discounts or promotions. I sure hope it works out for you to return to the magic soon, Beatriz!
Hope to see ya’ real soon,
Kristin