• On Nov 12, 2016
    Jennifer from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can items like the parasols from the umbrella cart be purchased via phone or via guest services? I lost one I purchased on a trip to Epcot and would like to replace it for my daughter, but we do not plan on returning to the park on this trip.

    Welcome back to Disney Parks Moms Panel, Jennifer!

    We have two of those gorgeous parasols you mention, purchased by my daughter with birthday money she had saved for this very purpose. I can imagine how disappointed you and daughter must be over the loss of this special keepsake!

    First, if you have the receipt from your purchase, an item number will make your search a little easier. If not, however, not to worry. There may still be a way for you to purchase a replacement without making another trip to Walt Disney World.

    I called WDW on your behalf and asked for the telephone number for Disney Parks Merchandise Guest Services, which is 1-(877) 560-6477. That office is open Monday through Friday, from 9:00 a.m. to 8:00 p.m. Eastern Standard Time. Cast Members there have a magical way of tracking down just the right item, so you may be able to purchase a replacement over the phone and have it shipped to your home!

    Best wishes on your quest for that special reminder of your time spent together in Epcot, Jennifer! Sending extra pixie dust your way to help the search!

    Should you have any additional questions, be sure to send them our way. We love to help!

    Andrea H
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Meet the Panelist: Andrea, Pennsylvania

I am a teacher, wife and mom who has been a member of the Disney Vacation Club since 2003. I love discovering a new favorite DVC resort, fantastic restaurant or hidden gem onboard a Disney ship! I'm a micro-planner who can help you capture your own magic! Learn More About Andrea

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