Three Generations Aboard Ship
  • On Apr 11, 2022
    Mary from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi - how do I get an itemized receipt for items charged on a Disney cruise?

    Ahoy there, Mary! Welcome aboard planDisney! Ah, what would I give, if I could live out of these waters...what would I pay, to spend a day warm on...the pool deck of the Disney Cruise Line ships...betcha on land, they understand, bet they don't...make you settle your folio... 

    Sorry, got a little carried away there!

    When it comes to returning to land, one of the things that takes the most adjusting to again is the fact that the Key to the World Card isn't accepted everywhere I want to use it! From the lounges and nightclubs, to the amazing Port Adventures, and even the caffeine fix at Cove Café, wasn't it nice to just tap your Key to the World Card and go? 

    Ok, so it's linked to a credit card anyway, but on vacation it just FEELS like formality, right? Haha! 

    It's always a good idea to triple-check your folio for charges - especially if you have any tweens or teens with charging privileges - at the end of your sailing. While it's true that we used to be able to see our charges after disembarking, if you didn't take a screenshot on the Disney Cruise Line Navigator app while still aboard, I would suggest the best way to get a copy of your folio would be to use the email contact us form on the Disney Cruise Line website! Yes, we used to be able to see our folios after we disembark, but it seems like that's gone overboard!

    Oh, and when submitting your request to the crew members,  be sure to put in your reservation number - that'll make sure they have all the information they need to match you with your folio! 

    I hope that clears up any dark clouds on the horizon, Mary! Thank you so much for your question! If you have any others while you "dinglehop" through your folio - or if you're planning a new adventure anytime soon, please come sail my way again soon here at planDisney! 

    Until then, may your anchor be tight and your compass true!

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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