Father and Child on Seven Dwarfs Mine Train
  • On Apr 19, 2023
    Matthew from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Issue with the MDE friends and family. The primary account holder created an account for my daughter while making a reservation and tickets. It appears I also made one for her under me when doing reservations as well. Can the help line merge these two?

    Hiya Matthew!

    It’s always a delight when you stop by planDisney. Thanks for bringing your question our way. 

    I’m elated to hear you and your daughter will be making precious memories and experiencing all the magic of Walt Disney World Resort together! My favorite memory at The Most Magical Place on Earth is when my dad and I walked down Main Street, U.S.A. together for the first time and glanced at Cinderella Castle gleaming in the distance. I hope you two have an incredible time trying all the Mickey-shaped treats together!

    I’m happy to help guide you in the right direction, Matthew! I wanted to double-check, so I called the My Disney Experience, MagicBand, MagicBand+ help desk for you and spoke to a friendly Cast Member who informed me that they would need to look into your account to merge the duplicate profiles. You can reach them by phone or by using the Chat function on the Walt Disney World Resort website.

    If you haven’t already become familiarized with your My Disney Experience Mobile App, I recommend tinkering with it a bit because it will be your go-to while you’re making and modifying plans during your vacation! From your Home Screen, you can request access to Virtual Queues for select attractions like Guardians of the Galaxy: Cosmic Rewind! And if you tap on the three horizontal lines in the bottom right corner, you can view all your Future Plans, Tickets and Passes, and place Mobile Food Orders at the parks! If you’re considering purchasing the Disney Genie+ service, you’ll be able to do so and choose your Disney Genie+ selections under Tip Board. Another nifty feature is the magnifying glass on the bottom of the screen. You can select it to search for various things. Need to find the nearest restroom? Just search Restrooms. Wondering where the nearest Coin Press Machines are? Just add it to the search bar, and it’ll display your answer! Yippie!

    Wishing you and your family an enchanting visit, Matthew!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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