Mom and daughter on Dumbo
  • On Feb 14, 2020
    Haya from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I’m using the My Disney Experience App and it’s terrible. It takes forever to open, and then it’s frozen and then it just quits. I see others in the App Store. What do you recommend? Thank you so much! Haya

    Welcome back, Haya!  Your Walt Disney World Resort vacation begins tomorrow!  We are so glad we have been able to help you plan for your vacation and can't wait for your family to enjoy all the magic.

    I'm sorry to hear you have been having trouble with the My Disney Experience mobile app.  Although there are other independent apps out there that will give information like park hours, maps, or wait time estimates, you will want to be sure to have the official My Disney Experience app installed on your mobile device.  It is the only app that can access the information in your Disney account, and where you will be able to see your Resort Hotel and dining reservation information and tickets, as well as be able to view, modify, and make additional FastPass+ reservations, use Mobile Food & Beverage Ordering, and more.

    While I occasionally have had problems with loading or using the app, I do use the My Disney Experience mobile app almost every day, whether I am working on my own vacation plans or researching information to assist Guests who have submitted questions to the Disney Parks Moms Panel.  I have the app installed on both my phone and iPad and haven't had any recent difficulties.  I have a few ideas you might try.  Be sure you have installed any recent updates to your phone, and also that you have installed the most recent version of the app.  You might want to delete the app and then reinstall it.

    Since it is tricky for me to help you troubleshoot through this forum, I recommend giving the My Disney Experience team a call at (407) 939-4357.  Hopefully, they will be able to help you get everything squared away.

    Another app you might like to download is the Play Disney Parks app.  This one is just for fun!  There are interactive games that your family can play while waiting in line or exploring the parks.

    Haya, I am wishing you and your family the most wonderful vacation!  Please feel free to visit the Moms Panel again anytime.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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