Cinderella Castle Detail
  • On Jun 9, 2021
    Tammy from FL Asked

    I’m trying to cancel a reservation for Friday but I can’t reach anyone on the phone. Tammy is my name. Will I get any of my deposit back please? I also have a golf cart reserved. Thanks Tammy

    Hi, there!

     Welcome to planDisney, Tammy. I'm so glad you stopped by!

     I'm sorry to hear you need to cancel your Walt Disney World Resort vacation. As Winnie the Pooh would say, "Oh, bother!" But not to worry. The magic will be waiting for you when you're ready to reschedule!

     The best way to cancel a reservation is to cancel over the phone by calling the Reservation Team at (407) 939-1936. How frustrating that you haven't been able to get through! I've found that the wait times for the phone lines are the shortest first thing in the morning or late in the evening. If you try calling at one of those times and you still don't get through, I recommend using the chat feature on the My Disney Experience mobile app. To find this tool, tap on the three little horizontal lines in the bottom right corner of the app's home screen. Scroll down and tap the "Chat With Us" icon. This will open up a chat box that will connect you directly with a Cast Member. I've used the chat feature lately and haven't had to wait long at all for an answer! The Cast Member you speak with will be able to discuss the details of your deposit with you, and they'll be able to help you cancel your golf cart reservation too. 

     I hope this was helpful, Tammy. Please visit us again soon when you're ready to reschedule your Disney vacation! We'd love to help you plan a magical stay.

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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