Hi, there!
Welcome to planDisney, Tammy. I'm so glad you stopped by!
I'm sorry to hear you need to cancel your
Walt Disney World Resort vacation. As Winnie the Pooh would say, "Oh, bother!" But not to worry. The magic will be waiting for you when you're ready to reschedule!
The best way to
cancel a reservation is to cancel over the phone by calling the Reservation Team at (407) 939-1936. How frustrating that you haven't been able to get through! I've found that the wait times for the phone lines are the shortest first thing in the morning or late in the evening. If you try calling at one of those times and you still don't get through, I recommend using the chat feature on the
My Disney Experience mobile app. To find this tool, tap on the three little horizontal lines in the bottom right corner of the app's home screen. Scroll down and tap the "Chat With Us" icon. This will open up a chat box that will connect you directly with a Cast Member. I've used the chat feature lately and haven't had to wait long at all for an answer! The Cast Member you speak with will be able to discuss the details of your deposit with you, and they'll be able to help you cancel your golf cart reservation too.
I hope this was helpful, Tammy. Please visit us again soon when you're ready to reschedule your Disney vacation! We'd love to help you plan a magical stay.
Ashley