Boardwalk Resort Pool
  • On Jun 18, 2021
    Vicki from MN Asked

    I invited a family member access to my plans. She now shows up as not part of my plan but is still listed in all my reservations and I want her to be. What does that mean?

    Hi Vicki,

    Welcome to planDisney! I am thrilled to see that you will be visiting a world of magic!

    It sounds like there might be something going on with your Family & Friends List. I had what sounds like a similar issue happen. When I first made reservations for a family trip, I created a profile for my husband in My Disney Experience. When we became Annual Passholders, however, I realized that his Annual Pass was not listed in my account, but those of our girls' were (since I manage their plans).

    When we spoke with a Cast Member in Website Support by phone, they informed us that my husband had a My Disney Experience account from years ago (which, if I remember correctly, might have actually been an ESPN account). He had no idea what the login credentials were, so they transferred everything that was associated with that profile to the profile I had created in My Disney Experience account and made sure he stayed on our resort reservations and park pass reservations.

    So, I would check with your family member to see if they have another My Disney Experience account. If so, then you need to actually send them an invitation to connect to the email address that is associated with their My Disney Experience account. To do so, log into My Disney Experience, click on My Family & Friends, and then click on Add a Guest. Once you enter the family member's name and age, you should see another option appear to send them an invitation to connect via email. 

    If that does not resolve the issue, I still suggest contacting a Cast Member in Website Support. They have been able to resolve several issues with My Disney Experience account. As you continue making plans, I do hope you made Disney Park Pass system reservations. Currently all Guests need park pass reservations to enter a theme park. If you have not already done so, check the theme park reservation availability calendar for the dates of your visit.

    Vicki, keep making those plans! Be sure to review the operational updates since policies and procedures could change before your visit. Mickey and Minnie Mouse and the gang are ready to greet your crew when you arrive!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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