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  • On Aug 18, 2021
    Joe from PA Asked

    Hi I’m wondering what the policy is for people that are using a ecv to help get to the ride I’ll be able to walk to the ride but can’t stand very long how does the new genie feature work for me and my family who are going on the same ride as me

    Howdy Joe!

    Welcome to planDisney!  Thank you for sharing this great question with us!  I have some great information that I know will put your mind at ease!

    The Walt Disney World Resort does a fantastic job so that most all guests in any situation can “Make Memories to Last a Lifetime” during their visit to “The Most Magical Place on Earth!”  If you are familiar with the Disability Access Service, you know how fantastic it is, but if this is your first time using it, you are in for a treat!  The Disability Access Service can be set up 30-days before your arrival date via live chat (beginning this fall), or you can arrange this unique feature at Guest Relations at the entrance of each theme park.  If you decide to set this service up before you arrive, you will be able to set your first two experience return times.  If you wait until you are at the theme park entrance, a Cast Member with Guest Relations can arrange your first experience return time.  Disney’s Genie Service (coming this fall) will add a great benefit to all guests who utilize the Disability Access Service!  The Disney Genie Service will be linked to your My Disney Experience.  Through this feature, you will obtain a return time for your next attraction and so on!  Suppose you do not choose to utilize the Disney Genie Service through your My Disney Experience. In that case, you will obtain a return time at the next attraction experience or through Guest Relations throughout the theme parks.  Hakuna Matata, No Worries about your family!  Your family can be linked to you through your My Disney Experience, and you will be able to select everyone that will be riding with you for each attraction!  Mickey has everything figured out, and he is waiting for your arrival!

    With all the exciting things coming during the 18-month once-in-a-lifetime 50th anniversary, check “The World’s Most Magical Celebration!”  This website will keep you informed of everything as it is announced for this EPIC event!  To stay updated on all the new dining experiences, new attractions, and so much more, check out the Disney Parks Blog!

    As you continue to plan your visit to Neverland, if you have any more questions, please come back to planDisney!  We are always here to help you with all your questions, Joe!

    See Ya Real Soon,
    Tamela
thumbnail image for Tamela

Meet the Panelist: Tamela, Alabama

Howdy, y'all! I'm Tamela from Alabama and Walt Disney World has been my home away from home for over 40 years. My husband and our two sons love our Walt Disney World vacations and we love helping others with theirs. I have experienced the Walt Disney World resort as a child, teen, single adult, couple with and without babies, and beyond! I love to help plan multi-generational and large group vacations. I look forward to helping you plan your next Walt Disney World vacation. Learn More About Tamela

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