Hiya Maria,
Welcome to planDisney! Thank you for submitting your question to us!
I’m happy you wish to renew your
Magic Key for another year! I have been loving all the
discounts and
benefits that come with my Magic Key, and already know I will be renewing next year. I am sorry you are having difficulty with your renewal and hope to provide an answer as to why you may be unable to renew at the moment.
According to the
Magic Key Terms & Conditions, guests with a Magic Key can renew their Magic Keys up to 30 days before the expiration date. Guests can
renew their Magic Key online, so be sure to have the most updated payment method in your Disney account! Follow the guided process, and once the renewal process is complete, your Magic Key will be valid for another year of magical visits to the
Disneyland Resort!
If you are experiencing further technical difficulties with online renewal, a friendly Cast Member on the
Magic Key Holders line would be happy to assist! Guests can call this number for renewal assistance and other questions regarding their Magic Keys! Be sure to have your payment method ready, as the Cast Members may require this during your call. Then after they spread a bit of pixie dust, your Magic Key will be renewed!
If you have other questions about the Disneyland Resort, remember - you’ve got a friend in me!
Tiffany