• On Aug 7, 2021
    Liesel from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to view all my Disney World photo classes that I took in Disney Springs July 28, 2021. Oh my photos are there however some of the backgrounds are gray and I was told that they would turn after 48 hours. Can you help me?

    Hello Liesel,

    Thanks for coming to see us here at planDisney!

    I always enjoy looking back on photos from our Walt Disney World Resort vacations. I especially love the convenience of the Disney PhotoPass Service and the digital photo downloads made available through Memory Maker. With so much magic to experience in a Walt Disney World Resort stay, it's wonderful to have lots of photos to cherish the memories.

    I'm thinking you might be asking about some fun photos you had taken by Disney PhotoPass photographers at the Disney PhotoPass Studio at Disney Springs. The Disney PhotoPass Studio offers such a cool way to create even more memories to cherish, especially with the playful virtual backgrounds that transport you to magical places. 

    It sounds, though, that perhaps some of the photos you're viewing from your session are not displaying as you'd expect. My best suggestion is to call the Disney PhotoPass Guest Support team at (407) 560-4300. I'm hopeful a friendly Cast Member can help you with your question about how your photos are displaying.

    Liesel, I hope you enjoyed a wonderful visit to the Walt Disney World Resort and made lots of memories to cherish. When it comes time to start making plans for your next visit, please stop back to see us at planDisney and let us know if we can offer any suggestions for your trip!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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