Orange Bird Sipper; oranges
  • On Nov 3, 2023
    Daniela from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to upgrade my annual pass on the my disney experience app but the “upgrade pass” button is greyed out. Does that mean I am unable to upgrade?

    Hi there, Daniela, and welcome to planDisney!

    I love it when fellow Florida residents stop by to visit us. I am more than happy to help you with your question. And guess what? While researching your answer, I found out that my family’s “Upgrade Pass” buttons are grayed out, too! Oh dear!

    The good news is that you absolutely can upgrade your annual pass, even outside of your renewal window. You’ll have to pay the difference in full at the time of upgrading. We should be able to do this online or on the My Disney Experience App, but perhaps there is a little glitch from our friend Stitch right now. 

    To upgrade your annual pass, call the “Annual Passholders” phone number from the Help Center webpage. A friendly Cast Member will be able to set you up over the phone. And if, by chance, you are not able to upgrade, they’ll be able to share more specific information about that as well. 

    Daniela, if you have any other questions about your visits to Walt Disney World Resort, don’t hesitate to ask us here at planDisney. I’m all ears! 

    Magic always, 
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Meet the Panelist: LeAndra, Florida

Hey, Mouseketeer! I'm LeAndra, a wife, mom of two, and content creator from beautiful Central Florida. I've lived near The Most Magical Place on Earth for my entire life; so, I like to say that I'm a Guardian of this galaxy! My love of all-things-Disney has also taken me on multiple cross-country road trips to Disneyland Resort and on a few flights over to Disneyland Paris. I am oh-so-grateful to be a part of your world by helping you plan your magical vacations.  Learn More About LeAndra

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