Adults shopping
  • On Feb 3, 2023
    Karen from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to share a ticket with the person I bought it for. It keeps telling her she has an invalid I’d number (in app) and that’s it’s linked to another account (on website). How can she download her ticket?

    Hi Karen, and welcome to planDisney!

    I see that you will be arriving soon; what a great time to visit Walt Disney World and make memories!

    You might benefit from reassigning the theme park ticket based on your question. Before you assign the ticket, be sure to add the guest to your Family & Friends List. To assign the ticket (using the My Disney Experience mobile app), select “Tickets and Passes,” find the ticket in question, and “Reassign Ticket” to that user. To give them access to the ticket, you can create a pass using the Disney MagicMobile Service, and once it is created, you can share that pass via the messaging system on your smartphone, and they can place it in their digital wallet. If you continue to have issues, I recommend calling (407) 934-7639 and speaking with a cast member who will be able to assist you. 

    We are here if you need us at anytime prior to your arrival. 

    Have a magical time!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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