Pandora Family Floating Mountains
  • On Jan 14, 2023
    Katie from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to secure Genie+ for my family (5 reservations total). Animal Kingdom on 1/18 and Magic Kingdom 1/19. The app is saying "This Guest does not have a linked Disney Park Pass." Suggestions? THANKS!

    Welcome to planDisney, Katie! Are you so excited about your upcoming trip to Walt Disney World Resort this week? I think it's a great idea to plan to use Disney Genie+ service on your vacation. Being able to make Lightning Lane selections to bypass the standby line really maximizes the amount of time you can spend making memories with your family, so I'm happy to chat about exactly how it works. 

    Katie, I suspect that you are getting error messages with Disney Genie+ in the My Disney Experience app because it's not quite time for you to purchase it just yet. Disney Genie+ is only available to buy on the day you intend to use it. So since you're planning on visiting Disney's Animal Kingdom on January 18, you can begin purchasing Disney Genie+ when the clock strikes midnight on that day. If you're going to be fast asleep at that time, just make sure that you have your transaction complete at least a few minutes before 7:00 am so you'll be able to begin making your selections as soon as the window opens.

    Since you mentioned Disney Park Pass, now is a great time to check your My Disney Experience app to make sure that your reservations are set up exactly the way you want with each of your family members accounted for each day. I also like to take a screenshot of my reservations so I can show them to a Guest Relations Cast Member if something goes amiss and I need any help. You can modify your reservations all the way up until you use them, so your plans are flexible if you want to change them for any reason.

    I hope this answers your question, Katie, and be sure to let us know if there's anything else we can do to help you plan your magical vacation!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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