• On Apr 11, 2021
    Dennis from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    im trying to make resvarations for my family after booking online but it wont let me include one family member

    Hey there, Dennis!

    Thanks for bringing your question to planDisney! It's great to hear that you're planning your trip to Walt Disney World Resort. I think it's even better, and shows what a true planner you are yourself, that you have your theme park tickets purchased and your theme park reservations made. That's great work on your part!

    Techie Disney geek that I am, I like to try and help with questions about the Disney apps and tools we each use everyday to plan and manage our magical stays. In some cases, though, I find it better for help to come straight from the Disney techies themselves, and this is one of those cases.  

    If you're trying to make your required theme park reservations through the Disney Park Pass system and you're seeing an issue, I'm going to recommend you contact the Walt Disney World Internet Help Desk at (407) 939-4357 or chat with them online. The talented and friendly techie Cast Members can work with you to look at your reservation details, your ticket details, and your Family & Friends list to help identify the issue and suggest how to address it.

    If you can, I think it would be helpful to tell them about any specific messages you're seeing. For example, are you seeing something like "Just a Moment, We Can't Find Their Tickets" and "Invalid Admission" messages? Are you seeing something like "Just a Moment, There are no more Disney Park Pass selections available for the selected date and park" messages? Are you seeing some other type of message displayed? If you can offer any details on the issue you're seeing, I think it can be useful for the Internet Help Desk team as they assist you.
    Dennis, I'm hopeful for you that you can make all your theme park reservations so you can be on your way to enjoying all the magic. Here's to your great, big, beautiful tomorrow at Walt Disney World Resort!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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