Couple at it's a small world; costume
  • On Nov 14, 2023
    Isaac from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I’m trying to make a reservation with my park hopper pass. I currently have two tickets available to use, but it doesn’t show my tickets when I am trying to reserve a date. I have canceled few reservations already with the two tickets I have left.

    Hi there Isaac,

    Thanks for stopping by planDisney! I'm sorry to hear you're running into some trouble making your theme park reservations.

    Without being able to see the details of your specific situation, I have a few ideas that might help. If they don't I'll be sure to also provide a way to contact a Cast Member below as well!

    First, I would make sure that your tickets are linked to your Disney account. You can do this by pulling up the email confirmation you received when you purchased the tickets and using the Ticket ID when linking the tickets through the Disneyland Resort mobile app. To do this, you'll select the menu option, then "Link Tickets & Passes" and follow the on-screen prompts. 

    Second, a great way to double-check the status of your tickets and reservations is through the My Plans hub on the Disneyland Resort website. If they're connected to your account correctly then you should see them here and be able to click the Theme Park Reservations button to try and make those reservations for the dates you were hoping for.

    If all of the above still doesn't seem to be working, then I would recommend reaching out to a Cast Member at the Guest Information line. It sounds like you might have had previous reservations that were canceled and sometimes you need to reach out to a Cast Member to get those tickets reset and able to make new reservations.

    I'm hoping that one of the solutions above will get those reservations sorted out so you'll be ready to experience your next Disneyland Resort adventure. Thanks again for your question, Isaac!

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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