Hi Suyapa,
Welcome to planDisney and thank you for your question! Your vacation is so soon, can you already feel the magic?
First, I suggest confirming that there is Theme Park availability for your vacation dates through the
Theme Park Reservation calendar. At this time, each guest in every party must have a
Disney Park Pass for each day they want to enter the Theme Parks. If there’s availability, you should be able to book. Remember that you’ll need to book your Disney Park Pass reservations after you purchase your tickets!
Make sure you’re signed into your
My Disney Experience account (you'll see the selection in the upper right corner) and then go back to the
ticket options and re-start the process. After you choose the Water Park and Sports option, number of days, and number of tickets, select “Continue”. Next, you’ll be able to add optional items like
Memory Maker and then head to “Checkout”. As you’re entering your information for the purchase, make sure that your payment information is entered perfectly, double check that your personal information (email, address, etc.) is correct, then purchase!
Hopefully, starting over corrects the issue and since you’re signed into your account, that method of payment can be used for future purchases within the
My Disney Experience mobile app (ex.
mobile ordering)! If you still need further help, definitely reach out to the
New Tickets desk and they can help you with the purchase.
I hope this “Bit By Bryanna” is helpful as you prepare for your Walt Disney World Resort vacation in just a few weeks. If you have any other planning or vacation questions,
please feel free to reach out, I’m always happy to help!
The Magic Is Calling,
Bryanna