Hi Danielle, welcome to planDisney!
It sounds like your parents'
Walt Disney World Resort vacation has officially begun! I'm sorry to have missed you during your greatest time of need. I'm reminded of the scene in Aladdin where Aladdin defies the odds and returns to Agrabah after getting banished by Jafar to the ends of the Earth. I hope you experienced similar success unlocking the powers of Disney Genie+ service after some initial challenges for your parents' park day.
Not knowing how your story ended, Danielle, allow me to share the information I would have shared with you in the moment in hopes that it may help another Guest in a similar situation. When purchasing
Disney Genie+ service in the
My Disney Experience mobile app on the morning of a park day, you can click the three small lines at the bottom right of the home screen, then "My Genie Day," then scroll down and click "Get Disney Genie+ for Today," which appears in a purple banner. A same-day Genie+ purchase is currently required for single-day tickets; valid admission must also be
linked in My Disney Experience. Additionally,
theme park reservations are required for park entry.
Your parents are lucky to have such a magical daughter looking out for them. I know they appreciate the time and energy you spent setting them up for success on their park day. You are the magic!
With gratitude,
Jennifer