Mickey in Front of Vintage Car
  • On Jul 21, 2022
    Juan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to purchase my Disneyland tickets online and it says my card cannot be processed and to use another card. I’ve done so and with every card I try it says the same thing. I’ve called my bank to double check and the problem isn’t my cards or banks.

    Hi Juan! Thank you so much for coming to us with your question. I'm so sorry to hear that you are having some difficulty with the website. I know that must not feel very magical, especially when you are hoping to purchase tickets to the Happiest Place on Earth! 

    My best advice for you at this point is to reach out to the Guest Services team at the Disneyland Resort. They will be able to help you purchase your ticket directly. I know that a few Guests were having this same issue a few weeks ago, so yours is not an isolated case and it likely was a glitch on the website end. 

    Once you have your tickets in place, be sure to make your theme park reservations as both will be required to enter the park. If you are able to make the purchase online, this will be part of the checkout process. If you do speak to Guest Services, they can also advise on how best to make these once the tickets are purchased! You can always keep your eyes peeled on the theme park reservation calendar to see how quickly dates are filling up!

    I'm going to send a little pixie dust your way in the hopes that your ticket issues are resolved quickly and magically! One little date to EARmark on your calendar is September 1st when the Main Street Electrical Parade and Disneyland Forever fireworks will be taking their final bows! We won't know if or when they will return, and these nostalgic nighttime spectaculars are not to be missed! 

    Juan, I sure hope this was helpful in your planning. If you have any other questions, please come back to see us here at planDisney

    Magic awaits!
thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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