dlr destinations 07
  • On Sep 24, 2021
    Trina from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to purchase Disneyland tickets but I keep getting an error message

    Hello Trina,

    Thanks for stopping in to see us here at planDisney. It's always a joy for us to share tips and suggestions with Guests based on our own Disney destination vacations. 

    I'm excited for you that you're planning a visit to the Disneyland Resort, though I'm sorry to hear you're running into some issues with completing your ticket purchase

    Sometimes when Guests write us and mention a pesky error message they're seeing, we can offer a quick tip to help because it might be something we've seen ourselves.

    Without knowing more about the error message you're seeing, or if the issue you're seeing is with buying tickets online or through the Disneyland Resort mobile app, my best suggestion is for you to get in touch with the Disneyland Resort Website Support team at (714) 520-6222. The Cast Members on the technical team can give you great guidance and talk through the details of the issue with you. As an alternative, you can reach out to the Disneyland Resort Ticket Services team at (714) 781-4636. 

    One quick note I can share is that when you purchase new theme park tickets using the Theme Park Tickets & Reservations system, the system will take care of both helping you buy theme park tickets and helping you make theme park reservations. After you make your theme park ticket selections (the number of days for the ticket, the number of tickets, and the ticket type), the system will prompt you to choose the dates that you want to visit the theme parks based on theme park reservation availability. The system will also prompt you to select the theme park you want to visit. 

    Trina, I'm hopeful for you that you can get your Disneyland Resort theme park tickets and theme park reservations to enjoy all the magic at Disneyland Park and Disney California Adventure Park.

    Here's wising you lots of Disney magic in your day today!


thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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