Hello Trina,
Thanks for stopping in to see us here at planDisney. It's always a joy for us to share tips and suggestions with Guests based on our own Disney destination vacations.
I'm excited for you that you're planning a visit to the
Disneyland Resort, though I'm sorry to hear you're running into some issues with completing your
ticket purchase.
Sometimes when Guests write us and mention a pesky error message they're seeing, we can offer a quick tip to help because it might be something we've seen ourselves.
Without knowing more about the error message you're seeing, or if the issue you're seeing is with buying tickets online or through the
Disneyland Resort mobile app, my best suggestion is for you to get in touch with the
Disneyland Resort Website Support team at (714) 520-6222. The Cast Members on the technical team can give you great guidance and talk through the details of the issue with you. As an alternative, you can reach out to the Disneyland Resort Ticket Services team at (714) 781-4636.
One quick note I can share is that when you purchase new theme park tickets using the
Theme Park Tickets & Reservations system, the system will take care of both helping you buy theme park tickets and helping you make theme park reservations. After you make your theme park ticket selections (the number of days for the ticket, the number of tickets, and the ticket type), the system will prompt you to choose the dates that you want to visit the theme parks based on theme park reservation availability. The system will also prompt you to select the theme park you want to visit.
Trina, I'm hopeful for you that you can get your Disneyland Resort theme park tickets and theme park reservations to enjoy all the magic at
Disneyland Park and
Disney California Adventure Park.
Here's wising you lots of Disney magic in your day today!
Jerry