Family with balloons at Grand Floridian
  • On Apr 29, 2022
    Christine from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to purchase Disney genie + it's telling me that I don't have valid park admission. I have purchased the 3 day park hopper tickets for my family.

    Hey there, Christine, and welcome to planDisney!

    In my opinion, Disney’s Genie+ Service is the perfect way to upgrade every Walt Disney World Resort Vacation! And I definitely don’t want this hiccup to put a damper on your upcoming vacation. My suggestion is to make sure that your Theme Park Tickets are linked to your My Disney Experience Account. After your Theme Park Tickets are linked, you’ll be able to edit your tickets to include the Genie+ Service. If you realize that your Theme Park Tickets are not linked, you can quickly link them to your account using Walt Disney World’s linking tool. Linking your Theme Park Tickets will also give you the option to make Disney Park Pass Reservations. Currently, Guests need a Disney Park Pass Reservation and valid Theme Park Tickets to gain entry into the Theme Parks. So be sure to reserve your anticipated Theme Park days as soon as possible! 

    If you are still having trouble adding the Genie+ Service to your Theme Park Tickets, I suggest reaching out to an Existing Tickets Cast Member at (407) 934-7639. The Cast Member should be able to add the service to your tickets and get you all set for your upcoming vacation! After all, you’re headed to Walt Disney World. It’s time to get excited!

    I hope this helps, Christine! Your Walt Disney World vacation is calling!

    Until Next Time, 

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Meet the Panelist: Phillip, Alabama

Hi there! I’m Phillip from Alabama and you can consider me your skipper. I love helping families navigate the Walt Disney World Resort. Disney planning is like a trip through a jungle - there may be twists and turns but with a little patience and pixie dust I’m here to help you have the most magical time! Learn More About Phillip

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